Our performance standards

Our aim is to maintain the highest standards of professional excellence whilst being accessible and user-friendly.

In particular we will always:

• deal promptly with all advisory work
• meet any deadline for work which has been agreed in advance with our clerks
• notify solicitors of the outcome of any hearing as soon as possible after it has happened
• where circumstances make it necessary, only return work after consultation with our instructing solicitor
• where appropriate, fully and promptly comply with any formality required by public or other funding bodies
• send a fee note within 7 days of the completion of an item of work
• investigate and report on any problem which may arise as quickly as possible and, in any event, within 14 days of the complaint being made to us.  (In the case of a formal complaint please see details of our procedures under Complaints handling)